Alert and order are not the same
An evacuation alert means be ready to leave; an evacuation order means leave as directed by authorities. Follow instructions from your First Nation or local government and use official BC emergency information. Insurance response can depend on whether access is prohibited by civil authority, the reason for the evacuation and the wording of your policy.
疏散警報與疏散命令並不相同
疏散警報表示您應準備隨時離開；疏散命令則表示必須按照當局指示撤離。請遵從所屬原住民族政府或地方政府的指示，並使用卑詩省官方緊急資訊。保險是否適用，可能取決於政府是否禁止進入、疏散原因及您的保單條款。
Additional Living Expenses may help
Many home and tenant policies may cover eligible additional living expenses during a covered evacuation, subject to policy terms, limits and time periods. This can include the reasonable increase in costs needed to maintain a comparable standard of living—not every expense incurred while away from home.
額外生活費用保障可能提供協助
許多住宅及租客保單在受保疏散期間，可能保障合資格的額外生活費用，但須受保單條款、保額及期限限制。保障通常是為維持相若生活水平而產生的合理額外開支，並非離家期間的所有支出都會獲賠。
Contact the insurer and keep receipts
Notify your broker or insurer promptly, ask what expenses are eligible and whether approval is required, and keep itemized receipts. Record dates, names and claim instructions. If insurance is unavailable or immediate basic needs cannot be met, BC Emergency Support Services may provide short-term assistance to eligible evacuees.
聯絡保險公司並保存收據
請盡快通知保險經紀或保險公司，查詢哪些費用符合資格及是否需要事先批准，並保存明細收據。記錄日期、聯絡人姓名及索賠指示。如果沒有保險或無法應付即時基本需要，符合資格的疏散居民可能可透過卑詩省緊急支援服務獲得短期協助。
Prepare before you have to leave
Keep policy and contact details available, photograph rooms and valuable items, back up important documents, prepare medication and an emergency kit, and follow official alerts. Do not delay an evacuation to collect property. Coverage questions can be addressed after everyone is safe.
撤離前的準備
請準備好保單及聯絡資料，拍攝各房間及貴重物品，備份重要文件，準備藥物及應急包，並留意官方警報。切勿為收拾財物而延誤撤離；保障問題可在人員安全後再處理。